Resumé.

QUALIFICATIONS

  • Full-stack, T-Shaped Business Professional with over 15 years of experience in the fast-moving tech start-up space;

  • Mergers & Acquisitions

  • Leader and strategic thinker with extensive hands-on experience in corporate environments.

  • Broad skills working across an organization in hyper-growth;

  • Always looking to leverage technology to create efficiencies;

  • Experience partnering with Go-to-Market leadership;

  • Deeply focused specialist skilled in risk and quality management as well as creating operational efficiencies;

  • Always focused on individual development, learning, collaboration and team success - while driving profitability;

  • Focus on employee journey to reduce churn and strengthen retention;

  • Striving to stay ahead of the curve and industry trends;

  • Strong relationship-builder who establishes key alliances with all stakeholders;

  • Impeccable customer service and success;

  • Extremely organized and detail-oriented person;

  • Thrive in a fast-paced environment;

  • Conscious, inclusive and influenced by International markets;

  • Fluent in English and French and have a functional understanding of Italian and Spanish and am learning Swedish.

QUALITIES

  • Proven work ethic & business acumen, with utmost integrity;

  • Highly motivated, dynamic, empathetic, results-oriented individual;

  • Excellent problem solver & communicator;

  • Self-starter;

  • Proactive wherever possible;

  • Not afraid to delegate — fairly, clearly & concisely;

  • Resourceful, confident under pressure, and skillful in crisis and client management;

  • Strategic input and direction;

  • Visually design conscious;

  • Attention to Detail.

LEVERAGE MY EXPERIENCE IN:

Leadership

  • Cross-functional Leadership;

  • General Management (including P&L and Supply Chain);

  • Change Management - M&A activity, change acceleration, culture change, talent, and growth;

  • Escalation Management;

  • Go-to-market leadership and strategies;

  • Strategic Partnership & Planning (IQ & EQ);

  • Business Process Management;

  • Business Insights;

  • Process Improvement Lifecycles (UX & UD) - agile;

  • Negotiation.

Project Management

  • Product & Software Development Lifecycles;

  • Project Management;

  • Playbooks & Storytelling;

  • Problem solving;

  • Sales - Pre and Post | RFI & RFP;

  • Key Account Management;

  • Contract Writing & Pricing;

  • Customer Success and Retention;

  • Finance | P&L Responsible | RnD Tax Credits;

Operational Efficiencies

  • Strategic Planning;

  • Strategic Partnership & Planning (IQ & EQ);

  • Business Process Management;

  • Organizational Design & Development;

  • Designing scalable delivery processes;

  • Managing screening and assessment systems;

  • Process Improvement Lifecycles (UX & UD) - agile;

  • Jira, Confluence, Slack, Salesforce + more;

  • Organizational Efficiencies & Effectiveness;

  • Product & Software Development Lifecycles;

  • Documentation;

  • GDPR, Bill 25 (Loi 25) compliance;

  • Quantitative Analytics.

Employee Journey & Human Resources

  • HR Business Partner (HRBP)

  • Advisor, Strategist, Service Champion and Solution Architect

  • HR function in an early-stage startup;

  • HRIS;

  • People & Culture;

  • Employee Journey (full-cycle recruitment);

  • Compensation & Benefits (Total Rewards);

  • Payroll;

  • Immigration laws, visa sponsorship and hiring international contractors;

  • Conflict & Performance Management;

  • Office space design.

Omni-Channel Communications

  • 15 years experience in leading the Canadian division of one of the largest global CPaaS providers (Sinch Communications);

  • Long-standing CWTA relationships

  • Long-standing carrier/operator relationships;

  • Product Expertise: A2P Messaging, shortcode, 10DLC, long code, chatbots, RCS, IoT.

Finance

  • P&L Responsible;

  • General accounting (A/R & A/P, Collections);

  • Data analysis;

  • Strategy;

  • Transfer pricing;

  • RnD Tax Credits.

Brand Strategy

  • Marketing Strategy & Communications;

  • Event Planning - design, execution and hosting;

  • Trade Show & Event Management

  • Social media - branded templates, Link in Bio sites etc.;

  • Graphic Design;

  • Website Creation.

Customer Experience

  • Driving Customer Excellence;

  • Relationship building;

  • Playbook & Battlecard creation;

  • Customer Health Scoring & CX metrics;

  • CSAT Scoring;

  • NPS Scoring;

  • QBR, OKR and KPI analytics,

  • SMB’s to Fortune 500®

  • Salesforce.

Mentorship & Training

  • Change Management;

  • Leadership & Management Skills;

  • Time Management Skills;

  • Learning & Development;

  • Enablement Training.

Hire me because I’ve led teams through hyper-growth for over 15 years. From 20 to 4,500 in size. Through 8 acquisitions and 6 rebrands.